General

What is MOZAÏQUE?

MOZAÏQUE is more than fashion it’s a statement of artistry, craftsmanship, and individuality. Inspired by the fluidity of mosaic art, our collections weave together heritage, self-expression, and contemporary luxury. Every piece is designed to transcend trends and tell a story of refinement and purpose.

Where is MOZAÏQUE based?

MOZAÏQUE is based in Bradford, England, but operates internationally, with a global mindset and a deep appreciation for timeless style. While our products are crafted by select manufacturers worldwide, our ethos remains rooted in curating exceptional pieces for discerning individuals.

Do you have a physical store?

Currently, MOZAÏQUE is exclusively available online. This allows us to offer a carefully curated selection of products with uncompromised quality and craftsmanship.

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible payments where available.

Can I change or cancel my order after placing it?

We process orders swiftly to ensure timely production and shipping. If you need to make changes, contact us within 12 hours of placing your order at mozaiquecustomerservice@gmail.com. While we will do our best to accommodate your request, modifications cannot be guaranteed once processing begins.

Will I receive an order confirmation?

Yes, once your order is placed, you’ll receive a confirmation email with your order details. When your order is shipped, a second email will be sent with tracking information.

What should I do if I didn’t receive a confirmation email?

Check your spam/junk folder first. If you still don’t see it, contact us at mozaiquecustomerservice@gmail.com to verify your email address and order status.

Shipping & Delivery

How long does shipping take?

All MOZAÏQUE products are crafted by different manufacturers, and as a result, they undergo a 1-3 day production time before shipping.

Once production is complete, shipping times are as follows:

Standard Shipping: 7-10 business days

Express Shipping (where available): 3-7 business days

Total estimated delivery time: 8-13 business days (including production).

Please note that these timeframes are estimates and may vary due to factors such as customs processing and carrier delays.

Additionally, if your order contains multiple items, they may be shipped separately from different manufacturers. In such cases, you will be notified accordingly.

Where does MOZAÏQUE ship?

We ship worldwide to most countries. If your location is unavailable at checkout, contact us to explore possible solutions.

How much does shipping cost?

Shipping rates depend on your location and preferred shipping method. Exact costs will be calculated at checkout.

Do you ship internationally?

Yes, we offer international shipping. However, customers outside the UK are responsible for any customs duties, import taxes, or additional fees imposed by their country’s regulations.

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our carrier’s website.

What happens if my package is delayed, lost, or stolen?

While we strive for seamless delivery, MOZAÏQUE is not responsible for delays, lost shipments, or stolen packages once they leave our warehouse. If you encounter an issue, please reach out to mozaiquecustomerservice@gmail.com, and we will assist you in contacting the courier to file a claim.

Additionally, if your order is arriving in multiple shipments, you will receive separate tracking details for each package.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of receiving your order, provided that:

Items are unused, unworn, and in original condition

All original packaging and tags are intact

The item is not part of our non-returnable category (see below)

Which items are non-returnable?

For hygiene reasons, the following items cannot be returned unless faulty:

1. Skincare products
2. Socks
3. Personalized/custom-made items

How do I start a return?

Email us at mozaiquecustomerservice@gmail.com with your order number and reason for return. We will provide instructions on how to return your item.

Do I have to pay for return shipping?

Yes, return shipping costs are the responsibility of the customer, unless the item received was incorrect or faulty. We recommend using a tracked service for secure returns.

When will I receive my refund?

Once your return is received and inspected, your refund will be issued to the original payment method within 7-10 business days.

Product Information & Care

Where are MOZAÏQUE products made?

Our products are crafted by skilled manufacturers across different regions, chosen for their expertise and commitment to quality. Each item is designed with precision and sourced responsibly to uphold our high standards. Additionally, all of our clothing and accessories are handmade, ensuring a level of craftsmanship that makes each piece unique. Due to this artisanal approach, on rare occasions, you may encounter a minor fault—if this happens, please reach out to us at mozaiquecustomerservice@gmail.com, and we will address the issue accordingly.

How do I care for my clothing items?

To maintain the longevity and pristine condition of your MOZAÏQUE pieces, we recommend the following care guidelines:

Always follow the care label instructions on each garment.

Machine wash cold on a gentle cycle (where applicable).

Avoid using harsh detergents or bleach, as they can damage fabric fibres.

Air dry your garments when possible, or use a low heat setting in the dryer.

Store delicate items properly to preserve their shape and texture.

Are your products sustainably made?

Sustainability and ethical production are at the core of MOZAÏQUE’s philosophy. All of our clothing and accessories are handmade, minimising waste and promoting responsible craftsmanship.

Many of our garments are crafted from organic fabrics, recycled materials, and responsibly sourced textiles.

Our skincare line prioritises natural ingredients, ensuring formulations free from harmful chemicals, parabens, and synthetic additives.

We continuously work towards reducing our environmental impact while delivering timeless luxury.

Skincare

Are MOZAÏQUE skincare products natural?

Yes, all MOZAÏQUE skincare products are formulated with natural, high-quality ingredients sourced from organic farming practices. We avoid synthetic additives, parabens, and sulphates to ensure a pure and effective skincare experience.

Do you test on animals?

Absolutely not. MOZAÏQUE is committed to cruelty-free skincare, and all our products are PETA-Approved Vegan and never tested on animals.

Can I use your skincare if I have sensitive skin?

Yes, our skincare products are designed with gentle, skin-loving ingredients. However, we recommend patch testing before full application if you have particularly sensitive skin.

Gift Cards & Discounts

Do you offer gift cards?

Yes! MOZAÏQUE gift cards are available in various denominations and can be used for any purchase on our website. They make the perfect gift for those who appreciate refined elegance and timeless style.

Do you offer student discounts?

At this time, we do not offer student discounts. However, we occasionally run promotions—subscribe to our newsletter to stay updated.

Can I use multiple discount codes on one order?

No, only one discount code can be applied per order.

Contact Us

How can I reach MOZAÏQUE customer service?

For any inquiries, our team is here to help! Contact us via:

Email: mozaiquecustomerservice@gmail.com

Website: mozaique.store

We aim to respond within 24-48 hours on business days.